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Customer Feedback
What Our Shoppers Say
Customer Feedback
Happy Shoppers
Simple ordering • Quick support • Reliable delivery
Customer-first service
Customer Note
"Ordering was very easy and the parcel arrived quickly. Everything was packed well and the whole process was smooth."
RC
Recent Customer
Customer Feedback
Customer Note
"Customer service was very helpful and replied quickly when I had a question. Really happy with the overall service."
HC
Happy Customer
Customer Feedback
Customer Note
"WhatsApp ordering was simple and convenient. I got a quick response and the order was confirmed without any hassle."
WC
WhatsApp Customer
Customer Feedback
Customer Note
"I have ordered a few times now and every order has arrived without any issue. Easy to order and reliable service."
RC
Returning Customer
Customer Feedback
Customer Note
"The product matched the description and was packed safely. Delivery updates were clear and the service was easy to follow."
OC
Online Customer
Customer Feedback
Customer Note
"Good shopping experience from start to finish. The order arrived safely and I would happily shop here again."
SC
Store Customer
Customer Feedback
Got Questions?
Frequently Asked Questions
Quick answers about delivery, returns, payments and support when shopping with OneBasket.
Standard delivery takes 2 to 4 working days across Sri Lanka. Delivery times can vary depending on the destination and product availability.
Available payment options are shown during checkout. Where enabled, you can select an online payment method or Cash on Delivery for eligible orders.
If an item arrives damaged, defective or incorrect, contact support within 7 days of delivery with the order details and clear photos so the issue can be reviewed.
Orders with a subtotal of Rs. 8,000 or more qualify for free islandwide shipping when the offer is active. The checkout will show the final delivery charge before you place the order.
Use the Chat button on the page, WhatsApp us, call 076 603 6375, or email onebasketlk@gmail.com. Include your order details for faster assistance.